I am an Associate Professor of Communication Studies at The University of Texas at Austin where I am part of the Organizational Communication & Technology group.
My research interests include the relationship between technology use and social perceptions of expertise, primarily in organizational contexts. Specifically, my work explores how the material affordances of communication technologies affect attributions of knowledge. I am experienced in ethnographic analysis and social network methods. I have a Ph.D. and B.S. from Northwestern University and a M.A. from the University of Southern California.
Ongoing, Active Research Projects:
- Perceptions of Expertise in Knowledge-Intensive Organizations – An analysis of how people assess the expertise of coworkers in environments where the quality of work is subjective. I am particularly interested in the ways in individuals use information and communication technologies (ICTs) to achieve attributions of personal expertise.
- Organizational Social Media Use – A review of how social media afford behaviors by employees that were difficult or impossible with earlier communication technologies. This work investigates how the use of social media inside of companies may shift our understanding of many organizational communication processes.